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Case Study4
Critical system
Frequency level
  • Category of business / Sales product Venture (unlisted)
  • Number of employee from 500
  • Location Tokyo

Issues
They introduced a mission-critical system (business management system etc) to attain the figures of sales in each department. But the collection of data wasn't enough and they were worried about whether they could accurately judge and make use of it.


PRest's risk management
As a result of precise investigation of the problems which frequently happened, we found out that there were some concerns about their way of training and business control, which often happens in any large-scale company. So they needed to review the human resource education and business control.
Risk management administration term
Two to three years
Organizing a team
Chief (total management / company adjustments)
A person in charge of human resource organization improvement (including training)
A person in charge of business improvement
4 or more Staffs (documentation such as a company regulation etc)

Message from the person in charge

This company was thinking about getting the figure out of the business activities of employees and sales by introduction of the mission-critical system. But it seemed that they didn't collect enough data. We thought that they needed a review of their understandings of employees and training for the new system, as well as to find out the underlaying cause and improve it. They needed not only to let them use it but also to appeal and have understanding about the importance and necessity of usage.
Also there might have been some influences on their tasks. Therefore it was necessary to implement the business improvement and organizational reformation at the same time. It was important to set it up properly for them to be able to use the system comfortably and get the necessary information.
iTanakaj
Hitoshi Tanaka
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